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Customer Feedback

Here at Childrens Bed Centres customer satisfaction is one of our top priorities. If customer's like our products and the service we provide they will use us again and recommend us to friends. If this happens - we have done our job properly.

As part of our ISO 9001:2008 quality accreditation and our commitment to customer satisfaction, we ask all customers who have furniture delivered to complete an optional survey of 5 questions. We use the results of the completed questionnaires to gain a satisfaction percentage rating - which are spot checked annually by independent assessors. Here is how we have fared since 2008 when we introduced the scheme:

YearOverall Score
2008 Overall score of 93%
2009 Overall score of 95%
2010 Overall score of 94%
2011 Overall score of 95%
2012 Overall score of 95%
2013 Overall score of 95%
2014 Overall score of 96%
2015 Overall score of 95%
2016 Overall score of 96%

Customer Comments

In addition to this some of our customers have provided comments and/or e-mailed us regarding the service they received and we thought we would share some of the comments with you:

Thanks – lovely bed. Very quick, efficient and friendly service & glad to support a UK company.
- Mrs O, Oxted

My daughters 4 poster beds were delivered yesterday. These beds have that wonderful, and sadly unusual, feel of having been designed and crafted with pride. I was delighted that there is no wasted space - the underbed drawers and cabinets run almost the full width of the beds. The wood, drawer runners, hinges, accessories and the finish are beautiful quality. Delivery was very prompt and straight forward - and your delivery / construction man was lovely. Thank you from me and my two delighted little princesses.
- Mrs Adair, Hessle

Used many times now. Excellent service always. Repairs undertaken on the spot.
- Mrs S, Tadworth

Good Afternoon, I just wanted to drop you a line to say thank you very much for the great customer service you have offered throughout the purchase process. It has been a pleasure to deal with your team since initial enquiry to the delivery today. I will, without doubt, be recommending you. Kind Regards.
- Mrs Cullinane, Crawley Down

Delivery and set up first rate, fast, efficient and superb service.
- Mr K, Garswood

I just wanted to send a quick email to say how very pleased we are with the bed. We deliberated over the type of bed we wanted and it was following lots of internet searches and looking before that we decided on the one we ordered. It was with a little apprehension having not seen it other than a photo on the internet, but I am pleased to say we made the right choice. It is perfect for my daughter’s bedroom, she is over the moon with her new bed too!! The quality and build is of a very high standard. Many thanks.
- Mrs Whatmore, Leeds

Delivery team excellent, very professional and helpful. Nothing too much trouble, Thank you.
- Mrs D, Yateley

I thought I would let you know how happy we are with the furniture we ordered from you last month. With two teenage boys we have had problems in the past with the durability of beds! It is clear to see from the strength and quality of the four drawer beds you delivered last week, that these are really built to last.
- Mr and Mrs Yates, Hampshire

Dear Staff Members at Childrens Bed Centres, the bed and wardrobe ordered from you were delivered last Thursday to our daughter and son-in-law's house in Horsham, West Sussex. We wish to express our sincere appreciation, firstly for the excellent quality of your products and secondly for the great care and attention taken by Gordon and Chris in delivering and assembling the furniture, which was a pleasure to witness and a wonderful advertisement for your company. The result was one highly delighted five year old grandson and his parents. There will certainly be no hesitation in recommending you to our friends.
- Bernard and Marjorie Harris, Chesham

Just wanted to let you know how happy we are with my sons bed that arrived yesterday. He loves it as well which we are very happy about. Thank you so much.
- Mrs White, Essex

Excellent delivery staff. very helpful and got the bed to fit perfectly.
- Mr C, Kent

I got my wardrobe yesterday and I am delighted with it. It is just what I have been looking for and is really well made. I especially like that I didn't have to put it together! Your drivers/delivery men (Jonathan and Chris) were great too; bang on time, really friendly and polite. The whole process of buying this wardrobe - from my initial phone call, web order and delivery has been great, very easy and straightforward. I'll definitely be back when we need a "big boy" bed to match. I'll definitely recommend you to anyone I know looking for children's furniture.
- Mrs Cooper, Huddersfield

I’ve ordered 3 times from your company now and furniture is fantastic and very high quality. The guys who bring it are so lovely, friendly and helpful. Will order again in the future. Looks Great! Thanks.
- Mrs C, Lanark

Just wanted to say the beds and desks are a big hit with my two boys. Quality is excellent and they fit the rooms beautifully. Many thanks to the delivery guys - they coped admirably with our tricky staircase. Satisfied customers all round. Thank you.
- Mr Jenkins, Deeside

Fantastic Product – I ordered a blue fitted sheet for my son’s bed. The quality of the sheet is great – the elastic around the sheet ensures a great fit. It has washed lovely and I was so impressed I bought another. With free delivery – A GREAT BUY – would highly recommend.
- Mrs Clapham, Bradford

Great Service – delivery men are brilliant, efficient and friendly.
- Mrs F, London

Jonathan was very helpful with our order on the telephone – made me feel confident that I was buying from a professional company as we ordered over the internet without knowing the company, but liked the furniture. Delivery guys were very helpful polite and professional.
- Mrs E, Welwyn Garden City

Hello, we ordered a cabin bed from you a few weeks ago. We just wanted to say how impressed we are with all aspects of the service. The bed is of outstanding quality and will last for many years, and the service provided by yourselves and the drivers was excellent. We would recommend you to anyone without hesitation. Thank you.
- Mrs Strowbridge, Chester

Arrive on time. Polite and efficient delivery chaps. Thanks!
- Mr H, Leamington Spa

Beautiful, quality furniture - Great Service
- Mrs S, Redcar

We bought a fantastic Captains bed from you back in 2013. My daughter absolutely loved this bed and it's fantastic with her only having a small room at the moment. Many people have commented on it when viewing the property and we have recommended you to our buyer. (in reference to a house move)
- Mrs C, Stoke-on-Trent